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Customer Success Advisor - Territory(Evergreen))



Customer Service, Sales & Business Development
Tokyo, Japan
Posted on Friday, September 22, 2023

Job Requisition ID #


This is NOT an open position. Please submit your CV here for future consideration.

Position Overview:

In the Autodesk Customer Success organization, creating irresistible experiences for our customers is our most important goal. We believe in a supporting our customers at all stages of their journey buying and using our products.

As a Customer Success Advisor on the Commercial Customer Success team, you will be responsible for our territory accounts. You will be part of the account team supporting customers and responsible for helping them get set up with and start using their Autodesk software. In collaboration with our channel partners and members of our sales team, you will educate customers on how to successfully meet their project and business goals by using their Autodesk solutions to the fullest potential.

Why join Commercial Customer Success?

Our Commercial Customer Success team is a collaborative, driven, global organization devoted to providing world-class experiences to our customers. We’re dedicated to helping our customers be successful with their Autodesk solutions so that they achieve their business goals, and so that Autodesk earns their loyalty.

Role Description

  • Establish and execute onboarding and adoption strategies to grow usage of Autodesk solutions by proactively and reactively responding to customer inquiries

  • Assist customers by providing direct guidance and resources to assist with onboarding new solutions

  • Identify and assist at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals.

  • Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues

  • Successfully close out a range of data-driven customer success motions

  • Drive high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-added conversation

  • Capture customer success story

  • While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship and support the sales team in pursuit of the expansion opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.