Developing the Next Generation of Female Sales Leaders


Customer Success Manager, Autodesk Forma



Customer Service, Sales & Business Development
Multiple locations
Posted on Wednesday, November 1, 2023

Job Requisition ID #


Customer Success Manager, Autodesk Forma

Are you excited about helping transform the AEC industry with Next-Generation Building Design in the Cloud? Autodesk Forma, a cloud-based software for early-stage planning and design of building projects, helps planning and design teams deliver projects digitally from day one. Conceptual design capabilities, predictive analytics, and automations create solid foundations for projects optimised for quality and sustainability.

In this role you will report to the Manager of Customer Success. This is an office or remote-based position in Sydney, NSW.

Position Overview

As a Customer Success Manager for Autodesk Forma you will work with customers throughout Australia & New Zealand ensuring success throughout the customer lifecycle, from customer acquisition to user adoption and retention. You will engage on 1 to 1, 1 to few, and 1 to many basis, applying your technical and industry expertise, and collaborating with other Autodesk teams, to ensure the software delivers value that supports our customer's goals.

You are a team player who wants to join a motivated team with a great vision of helping building design professionals design better, more sustainable cities worldwide.


  • Overall responsibility for the customer's Autodesk Forma experience applying an understanding of Forma's value proposition and functionality, and local industry knowledge

  • Develop and deliver adoption services to help customers achieve their goals and get value from Autodesk Forma

  • Support sales engagements with technical demonstrations and industry knowledge to secure customer buy-in and drive expansion

  • Establish strong customer relationships with users and decision-makers as a trusted advisor by demonstrating thought leadership and product expertise

  • Support customer engagement and retention by contributing to customer success plans, tracking impact against outcomes, and documenting value creation

  • Monitor customer usage data, health indicators, and growth opportunities and translate them into strategies for success

  • Ensure customer/user success, satisfaction, and loyalty in the use of Autodesk Forma by capturing & understanding customer feedback

  • Boost Autodesk Forma's product market fit for our customers by being a resource and voice of the customer for Forma's product and technology organisation by advising on development priorities using customer insights

  • Collaborate with other Autodesk teams to support a scalable adoption of Autodesk Forma

  • Engage with customers across Australia & New Zealand time zones

Minimum Qualifications

  • AEC industry experience

  • Bachelor's degree in Architecture, Urban Planning, or related studies

  • Crisp communication and presentation skills

  • Ability to travel up to 20% throughout Australia/New Zealand and occasionally to Europe/US

Preferred Qualifications

  • Experience with B2B software in client-facing roles (Sales, Business Development, Customer Success)

  • Proficiency in architectural design software e.g. Revit, Autocad, ArchiCad, SketchUp or Rhino

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here:

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