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Product Manager (Customer Success Products), US

Autodesk

Autodesk

Product, Customer Service, Sales & Business Development
Remote · California, USA
Posted on Tuesday, December 12, 2023

Job Requisition ID #

23WD74196

Position Overview

This is a Senior Product Management role reporting to the Sr. Director of Data Product Management in the Enterprise Systems & Experience (ESE) which is Autodesk's Information Technology (IT) organization. The Data Products & Insights Product Domain's mission is to enable and empower key Autodesk functions such as Marketing, Customer Success, Finance, Sales, People & People experiences through actionable insights, automation, self-service, and scalable data capabilities.

Autodesk is seeking a Senior Product Manager w to join us with deep experience in enterprise Customer Success data, insights, and data platforms to join the newly formed Data Products & Insights Product Management Group within ESE. The successful candidate will partner with the lead of our Enterprise Data Hub (EDH) to manage, develop, and evolve our Customer Success data products and insights.

Responsibilities

  • You will drive the vision and strategy for the Customer Success Data, Insights, & Analytics product group within the Data Products & Insights Domain in furthering company goals and objectives

  • Develop deep domain expertise, including deep customer needs and deep insights into high impact opportunities

  • Oversee delivery of roadmap commitments in partnership with Eng with Product Management accountable for landing business impact as the "CEO of product capability set"

  • You will partner closely with the Customer Success Product Domain, Sales, Sales Strategy, COO Finance, Marketing, Sales Ops, Sales Enablement, and Sales Product domain to inform strategy and vision

  • Define and publish rolling 12-month roadmaps for the Customer Success Data and Insights product group aligned to our goals, prioritizing the most important problems that will drive the biggest impact for Autodesk

  • Define OKRs including the measurement methodology, baseline, and targets by quarter, supported by a high confidence roadmap to land the committed business impact

  • Ensure understanding and strategic partnership through regular interlocks, 1:1s and stakeholder management best practices

Minimum Qualifications

  • 10+ years of experience in Product Management

  • 8+ years of experience driving strategy, vision, and implementation of enterprise customer success data and insights, partnering with enterprise architects, engineering, and multiple stakeholders (business, legal, compliance)

  • 7+ years of experience with product instrumentation, product instrumentation tools and technologies (e.g., Google Analytics) and product telemetry data

  • You have excellent spoken and written communication skills with an ability to state things simply and you persuasively for a variety of audiences - internal, external, business, and technical

  • Exceptional planning, facilitation, dependency management, risk management & analysis skills

  • BS Degree in Computer Science, IT, Engineering, Mathematics or equivalent

Preferred Qualifications

  • MS Degree in Computer Science, IT, Engineering, Mathematics or equivalent

  • Experience working with geographically diverse teams and remote employees a plus

  • Technical fluency; understanding and discussing architectural concepts, schedule tradeoffs, and new opportunities with technical team members

  • You take risks and can make quick decisions

  • You can take vague requirements, clarify, and drive them to execution

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $130,800 and $211,640. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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