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Customer Success Insights Analyst

Autodesk

Autodesk

IT, Customer Service, Sales & Business Development
Bengaluru, Karnataka, India
Posted on Wednesday, April 24, 2024

Job Requisition ID #

24WD77271

Position Overview

As a Customer Success Insights Analyst, you are responsible for providing analytical expertise to support key strategic and operational initiatives for our Customer Success Organization. Analysts use a range of statistical methods, algorithms, and analysis techniques to advise business leaders on strategy and identify opportunities to optimize business processes, customer experiences, and offerings. You will work closely with business stakeholders to distill your analysis into actionable insights and recommendations.

You will join Commercial Customer Success team. You will report to Manager, Strategic Planning/Analytics.

In Commercial Customer Success, we drive growth through irresistible customer experiences. For us, growth is two things: A focus on increasing retention and renewals rates and identifying opportunities for expansion to pass to our sales partners. With Resellers, we are accelerating customer retention performance and revenue growth by developing and maturing their Customer Success and Services practices. As part of the team, you will work on programs that impact Commercial Customer Success overall, and the specific functional area that you support.

Roles & Responsibilities

  • Serve as an analytics business partner – supporting business stakeholders with in-depth analysis, continually mining for insights to drive operational improvements

  • Conduct research from problem definition through execution of analysis. Highlight potential areas of concern for senior management based on your analysis

  • Assess impact of business strategies and provide clear articulation of analysis to support decision-making for senior management

  • Build sophisticated qualitative and quantitative analyses, including advanced modelling, that translate raw data into insights that can be turned into relevant recommendations and built into reports and dashboards

  • Be the data subject matter expert for the area of the business you support – understanding dataset structure, data quality, and appropriate analysis use cases

  • Understand existing data models and identify and document areas for improvement to contribute to the overall Autodesk data infrastructure

Minimum Qualifications

  • 3-5 years Relevant Work Experience in the data analytics field

  • Experience in a similar role or a degree in a quantitative discipline such as Engineering, Computer Science, Mathematics, Economics, or related field

  • Proficiency in writing and optimising SQL queries and working with large datasets

  • Working knowledge with visualisation tools (PowerBI, Qlikview, etc

  • Have experience working with a modern data warehouse ( Snowflake)

  • Microsoft Power BI Certification

  • Experience supporting Customer Success or Renewals organisations

The Ideal Candidate

  • You're a true data expert – you can creatively mine multiple different datasets to gain insights and answer business questions

  • You are curious - curiosity fuels your use of problem solving and analytical

  • You want to understand customer success – you're not just satisfied with building a cool model, you also want to make sure it's relevant in the field

  • You tell compelling stories using data – you weave together a narrative based on your analysis of what is happening in the business, why it is happening and why it matters and can present your findings to both experts and general audiences

  • You are a partner – you are communicative and empathic with stakeholders and business leaders to determine how to best answer their questions through analysis

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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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