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Strategic Customer Success Advisor, DACH

Autodesk

Autodesk

Customer Service, Sales & Business Development
Barcelona, Spain
Posted on Tuesday, April 30, 2024

Job Requisition ID #

24WD77939

Position Overview

The Customer Success Advisor is a role focused on the "Onboard" and "Use" lifecycle stages of our Strategic indirect and direct customers as they deploy Autodesk solutions. You will engage directly with customers through customer nurturing and planning interactions, data-driven triggered actions and reacting to inbound customer-initiated triggers.

You will join a team of 6-7 CSA Strategic professional and be reporting to the EMEA CSA AEC Manager.

Responsibilities

  • You will assist customers by providing guidance and resources directly to help onboard new solutions and to identify and assist at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals
  • You will partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues
  • You will drive a high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-add activities
  • You will participate in Account Planning processes with Sales and Technical Sales teams, identifying targeted accounts to drive success planning activities, engagement strategies, and establish business outcome alignment
  • Monitor customer usage data and other health indicators and translate into strategies for success, together with reseller partners and internal sales teams
  • Engage throughout all levels and personas within customer organizations, including contract management, IT administration, end-users, user management, and customer leadership/decision makers
  • While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship and support the sales team in pursuit of the expansion opportunity

Minimum Qualifications

  • Customer empathy and customer centric mindset
  • Experience managing relationships with a range of customers
  • Collaboration and coordination across multiple team members and partners
  • Ability to discover, and uncover the customer's business challenges
  • Fluent languages spoken and written: German and English

Preferred Qualifications

  • 4+ years Customer Success/Account Management experience
  • SFDC proficiency
  • Hybrid role

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Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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