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Customer Success Advisor

Autodesk

Autodesk

Customer Service, Sales & Business Development
Costa Rica · Remote
Posted on Friday, May 10, 2024

Job Requisition ID #

24WD77338

Customer Success Team @ Autodesk

In the Customer Success organization, creating impactful experiences for our customers is our most important goal. We believe in a consistent, complete cycle of customer success while supporting improved revenue and overall company growth. In our business model transformation, we understand driving adoption of our technology is important to a successful engagement with our customers. Our Commercial Customer Success team is a collaborative, driven, global organization devoted to providing world-class experiences to our customers. We're dedicated to helping our customers be successful with their Autodesk solutions so that they achieve their business goals, and we earn their loyalty.

Position Overview

As a Customer Success Advisor, you will be responsible for our territory accounts. You will be part of the Account team supporting customers and responsible for helping them get set up with and start using their software. In collaboration with our channel Partners and Territory Sales Representatives, you will educate customers on how to successfully meet their goals by using Autodesk solutions to the fullest potential.

You will report to the Manager, Customer Success and will be a hybrid work environment in our San Jose, Costa Rica office.

Responsibilities

  • Proactively engage with customers through outbound calling to ensure client satisfaction

  • Establish and execute onboarding and adoption strategies to grow usage of Autodesk solutions

  • Assist customers with onboarding new solutions and identify at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals

  • Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success milestones

  • Drive a high-level of customer satisfaction and experience to ensure continued adoption of Autodesk products through value-add activities

  • While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship

Minimum Qualifications

  • 2 years Customer Success/Account Management experience

  • Customer-facing at your core: Customer Empathy & customer mindset

  • Collaboration across multiple partners

  • Salesforce proficiency

  • Fluency in Spanish and English (verbal and written)

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Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).