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Inside Sales, Turkish

Donaldson Company

Donaldson Company

Sales & Business Development
Terrassa, Barcelona, Spain
Posted on Tuesday, January 16, 2024

Donaldson is committed to solving the world’s most complex filtration challenges. Employing innovation and breakthrough solutions, we are advancing filtration for a cleaner world. We look for the best people to help us succeed, offering opportunities to learn, effect change, and make meaningful contributions at work and in our communities. This is a place where you can make a world of difference.

Follow Us on LinkedIn: https://www.linkedin.com/company/donaldson/

We are looking for an Internal Sales with fluent Turkish and English to join our Automotive Aftermarket Sales team. In this position, your customers will extend throughout Turkey, Israel & Azerbaijan and you will need to perform a nice amount of variety of tasks to support both internally and externally with customers in this region.

This role will be located in Terrassa (Spain) and report to the Senior Sales Managers of EMEA located in the UK.

Your key responsibilities:

Customer & Sales focus

  • Handling all incoming and outgoing customer communications

  • Providing a high quality service to the assigned customers

  • Working closely with the outside sales team, understand customer needs and utilize that knowledge to secure business

  • Prepare and finalize quotations and send them to customers with input of Outside Sales

  • Help and facilitate large quotation requests for the Sales Manager

  • Support the outside sales team with the quick execution of Lead management and ensuring we handle within 48 hours

  • Update contact list for Customer Satisfaction Survey, follow up results in collaboration with sales manager

  • Follow-up on customer complaints and our process to solve them. Communicate decision and explanation to customer


Administration

  • Setting up the opportunities in CRM,

  • Supporting the business by preparing cost overviews, price lists, analysis, special pricing requests, tenders, etc.

  • Prepare BI & ERP sales reports, periodically and based on request

  • Coordinate Bi-weekly meetings with the sales team reports

  • Ensure documentation is filled out correctly for new product developments and is followed up in a timely manner.

Your qualifications:

  • You have a bachelor’s degree with administrative or commercial orientation

  • You have 2-4 years of experience in sales support/inside sales/export customers handling

  • You are well organized and a self-starter

  • Fluent in English & Turkish

  • Good working knowledge of MS Office packages,

  • Experience in ERP system (i.e., Oracle) and CRM is a plus.

What we offer you:

  • International work environment
  • Permanent position
  • Flexible work schedule (7.30 - 9.30 to 16.30 - 18.30)
  • Attractive salary & monthly meal allowance
  • Initial training in the office (1 month)
  • Hybrid working model (3 days of remote working per week)
  • Social benefits after one year with us
  • Internal growth opportunities
  • Free coffee & fruit during office days, and online Spanish lessons outside working hours

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Come make a World of Difference!

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.