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Solutions Engineer (Post-Sales)

Grammarly

Grammarly

Sales & Business Development
Posted on Friday, March 3, 2023

Grammarly is excited to offer a remote-first hybrid working model. Team members work primarily remotely in the United States, Canada, Ukraine, Germany, or Poland. Certain roles have specific location requirements to facilitate collaboration at a particular Grammarly hub.

All roles have an in-person component: Conditions permitting, teams meet 2–4 weeks every quarter at one of Grammarly’s hubs in San Francisco, Kyiv, New York, Vancouver, and Berlin, or in a workspace in Kraków. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that fosters trust and unlocks creativity.

Grammarly team members in this role must be based in the United States or Canada, and they must be able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub(s) where the team is based.

The opportunity

Every day, tens of millions of people and 50,000 professional teams rely on Grammarly’s AI-enabled communication assistance to help them communicate confidently and achieve their goals. Our team members have the autonomy to take on exciting challenges in pursuit of our mission to improve lives by improving communication. Together, we’re building on more than a decade of steady growth and profitability. We’re defining the communication assistance category for individuals, enterprises, and developers with tailored service offerings: Grammarly Premium, Grammarly Business, Grammarly for Education, and Grammarly for Developers. All of this begins with our team collaborating in an inclusive, values-driven, and learning-oriented environment.

To achieve our ambitious goals, we’re looking for a Solutions Engineer to join our fast-growing Grammarly Business team. The role will build Grammarly Business into a thriving global B2B offering, including setting the bar high for impact in key deals and taking the responsibility to accelerate growth.

Your impact

As a Solutions Engineer, you will be responsible for ensuring our customers onboard successfully and see the value of Grammarly Business from day one. You will also help identify expansion opportunities and bring feedback to our Product team. Finally, you will help build out the necessary tools and processes to help Solutions Engineering and Customer Success teams keep customers happy and engaged.

As a Grammarly Business Sales Engineering team member, you will collaborate with your peers to build out this new function. You will define new processes and standards for how future Solutions Engineers will work, and then seek feedback to improve and evolve what you put in place. Additionally, you will help test your colleagues’ processes and standards and provide feedback as needed to help uplevel the team as a whole.

In this role, you will:

  • Work with the largest Grammarly Business customers.
  • Ensure smooth customer onboardings by implementing SSO via SAML with a focus on automated application deployment, SCIM and maintenance.
  • Provide guidance to IT admins on how to deploy Grammarly applications using tools such as SCCM, Intune, JAMF and other MDM tools.
  • Discover product gaps by collaborating with Customer Success, Product and Engineering.
  • Troubleshoot and resolve technical issues related to Grammarly apps in Mac and Windows environments.

We’re looking for someone who

  • Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
  • Is able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub where the team is based.
  • Experience with at least one standard network security protocol. (eg. OAuth, SAML, LDAP)
  • Experience working with SSO (Okta, OneLogin, Azure, etc.)
  • Is passionate about working with customers to deepen relationships, find solutions, and grow their accounts.
  • Works effectively with InfoSec and IT and related teams to ensure client confidence and solve specific client needs.
  • Applies an understanding of SaaS business models to identify and shape solutions.
  • Communicates effectively.

Support for you, professionally and personally

  • Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. We support professional development and advancement with training, coaching, and regular feedback.
  • A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values. We work to foster belonging among team members in a variety of ways. This includes our employee resource groups, Grammarly Circles, which promote connection among those with shared identities, such as BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs.

Compensation and benefits

Grammarly offers all team members competitive pay along with a benefits package encompassing the following and more:

  • Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
  • Disability and life insurance options
  • 401(k) and RRSP matching
  • Paid parental leave
  • Twenty days of paid time off per year, eleven days of paid holidays per year, and unlimited sick days
  • Home office stipends
  • Caregiver and pet care stipends
  • Wellness stipends
  • Admission discounts
  • Learning and development opportunities

Grammarly takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US and Canada locations are categorized into compensation zones based on each geographic region’s cost of labor index. For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information.

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected “On Target Earnings” (OTE) for this role by compensation zone are outlined below and may be modified in the future.

United States:
Zone 1: $150,000 – 175,000/year (USD)
Zone 2: $139,500 – 162,750/year (USD)
Zone 3: $134,250 – 156,625/year (USD)
Zone 4: $129,000 – 150,500/year (USD)
The commission portion for this role will be up to 30% of the On-Target Earning (OTE).

We encourage you to apply

At Grammarly, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Grammarly is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

Please note that EEOC is optional and specific to US-based candidates.

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All team members meeting in person for official Grammarly business or working from a hub location are strongly encouraged to be vaccinated against COVID-19.

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