Developing the Next Generation of Female Sales Leaders


Commercial Sales Manager



Sales & Business Development
New York, NY, USA
Posted on Friday, May 12, 2023

About incident.io

Global technology companies use incident.io to empower teams to run incidents from start to finish, by getting the right people involved in real-time on Slack.

Our platform integrates with tools you already use, with intuitive workflows and guiding actions to support your team through tough situations. Auto-generated timelines and post-mortems eliminate busy work and focuses effort on high impact work.

Rapidly fix and learn from incidents, so you can build more resilient products.

The Team

As the Commercial Sales Manager, you will be a critical member of the fast-growing sales team. Responsible for leading the day-to-day operations of the commercial sales team and its members, and driving a range of initiatives to ensure the team's success.

Our early commercial sales team, based in New York and London, is made up of people who have spent time at companies such as Square, Sendoso, Salesloft, Lattice and GoCardless.

This team works directly with our VP Sales, Ryan Bowen to help define our go-to-market strategy and accelerate our path to tens of millions in annual revenue, and are looking for a motivational leader to be a part of that journey.

What you’ll be doing:

  • Overseeing and growing a team of commercial account executives to lead the process and execution of the commercial sales team strategy, priorities, and goals along with operations.
  • Managing key accounts and maintaining customer satisfaction through understanding their current and future needs and acting as a trusted advisor
  • Ensuring the team is effectively partnering with internal stakeholders, optimizing processes, and automating workflows.
  • Driving growth through commercial sales development efforts, by building strong relationships with partners and customers.

This role could be ideal for you if you:

  • Have experience leading a team of sales professionals, and can effectively foster a collaborative and high-performing culture within the team.
  • Have proven experience scaling an effective sales process, and are exceptional at inspiring customers and prospects through a strategic sales cycle.
  • Have a strong understanding of the B2B SaaS industry and can effectively communicate the value proposition of complex technical solutions to potential customers.
  • Are skilled at data analysis and can use data to drive decision-making and optimise sales processes.

Our commitment to diversity

We embrace diversity at incident.io, and believe in creating supportive and inclusive environments where all of our employees can succeed. To build a product that’s loved by everyone, we need a team with all kinds of different perspectives, experiences, and backgrounds. That’s why we’re committed to hiring people regardless of race, religion, colour, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, age, neurodiversity status, disability status, or otherwise.

Got a question?