Developing the Next Generation of Female Sales Leaders


Partner Development Manager, Japan



Sales & Business Development
Tokyo, Japan
Posted on Tuesday, April 9, 2024

To support the Pendo.io Japan team’s growth and transformation, we are looking for a Partner Manager to manage and optimize relationships with channel partners to ensure the successful delivery of solutions and services. This role requires a candidate with a deep understanding of both the organization's offerings and the diverse needs of clients. You will collaborate closely with internal teams and external partners to drive excellence in service delivery, customer satisfaction, and overall project success.

The ideal candidate will have a strong focus on impacting revenue and brand awareness. The person must be motivated with a passion for relationship building. The candidate will own key partner initiatives and must be able to plan and articulate activities required to meet the initiative goals.

Role Responsibilities

  • Develop and nurture strong, collaborative relationships with Channel partners to ensure alignment with organizational goals and client satisfaction.
  • Act as the main point of contact for partner communication, issue resolution, and strategic planning.
  • Partner means Direct Reseller, Service Partner, Cloud Partner, etc who can collaboratively work with Pendo.
  • Develop and implement partner enablement and training plans to enhance partners' skills, capabilities, and understanding of the organization's products and services.
  • Monitor client satisfaction and feedback throughout the project lifecycle, addressing concerns and proactively identifying opportunities for improvement.
  • Building solid process including key information such as BANT for Deal Registration from Direct Resellers
  • Execute Quarterly Business Review with executive sponsors in the partners, centering on collaborative business targets and progression as well as help needed.
  • Provide regular reports and insights to internal stakeholders and partners on project performance and areas for enhancement.
  • Lead and involve Partner as a part of shadowing in case of Pendo driven lead.

Minimum Qualifications

  • An understanding of SaaS business models and strong business acumen.
  • 10 years+ experiences in Partner Development or equivalent experience, preferably within the enterprise software industry, particularly in areas such as cloud or saas.
  • High touch sales experiences for large enterprises at some point
  • Bachelor's degree in business, project management, or a related field. Advanced certifications in project management are a plus.
  • Excellent communication and interpersonal skills, with a customer-centric mindset, including capability of fluent Japanese and workable English.
  • You must hold current permanent and full-time working rights in Japan.
  • Proven track record in developing and managing strategic partnerships and alliances at an enterprise level.

Preferred Qualifications

  • Strong negotiation skills coupled with effective communication and presentation abilities to articulate partnership value propositions and influence stakeholders.
  • Strong written communication and presentation skills
  • Ability to manage multiple projects and tasks, while staying organized and efficient
  • Self-motivated, independent, quick thinker

Pendo Description:

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.


We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.


Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.


Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.